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Article Dans Une Revue Journal of IMS Group Année : 2010

The quality of interaction from email to Web 2.0 in customer service in the sector of online banking: A comparative analysis of the American and French websites

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hal-00662946 , version 1 (25-01-2012)

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  • HAL Id : hal-00662946 , version 1

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Djamchid Assadi, Jean-François Notebaert, Laurence Attuel-Mendes. The quality of interaction from email to Web 2.0 in customer service in the sector of online banking: A comparative analysis of the American and French websites. Journal of IMS Group, 2010, pp.64-88. ⟨hal-00662946⟩
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